WHO WE ARE
We are one of the leading mystery shopping companies in the middle East countries and have been a leading player in the global mystery shopping market for many years. Mystery shopping shows you how people experience your products and services across every point of contact. It reveals how employees are interacting with customers where and how your products are recommended, compliance with service standards, product availability and price.From video mystery shopping to crowdsourcing, we deliver effective and affordable mystery shopping.
With over 6,000 shoppers , along with our combination of knowledge ; innovation, kian has the needed expertise and experience to assist your organisation. Our mystery shopping tools provide fast and accurate understanding of your business from the customer’s point of view by measuring your customer experience journey. kian develops tailored questionnaires covering various aspects and touchpoints and a detailed report is prepared by our analysts and delivered to you through our smart portal reporting.
e-kian Mystery shopping company is among the world’s leading Customer Experience Companies. What does that mean? That for more than ten years we have provided our customers all over the world the precise data and insights that they require in order to optimize their respective services. That also means that we apply sophisticated, extraordinary methods in combination with innovative technology. And that we are extremely good at what we do. Our experienced team carries out service quality checks for some of the world’s best known brands, for various premium-class manufacturers, as well as for small and medium-sized businesses, which consistently affirms our position as the number one provider within the service checking industry. Our extensive range of services is just as versatile as are our clients’ needs. And they are always absolutely state-of-the-art.
