Our Story
Founded in 2009 and licensed in Dubai as E Kian FZE (License 10701), E-KIAN was established with a singular vision: to provide luxury brands with the most discreet, insightful, and actionable mystery shopping evaluations in the industry.
Over 15 years, we have grown from a boutique consultancy into a globally trusted partner serving premium retail, hospitality, automotive, jewelry, and executive service sectors across the UAE, GCC, and beyond.
Our methodology blends traditional evaluation expertise with AI-powered analytics, delivering real-time insights that transform customer experience from a metric into a strategic advantage.
Licensed & Verified
- Entity: E Kian FZE
- License No: 10701
- Jurisdiction: Dubai, UAE
- Established: 2009
- Compliance: UAE Commercial Companies Law
Our Core Values
The principles that guide every evaluation, every insight, and every partnership.
Discretion
Utmost confidentiality in every engagement
Precision
Meticulous standards in every evaluation
Insight
Actionable intelligence, not just data
Integrity
Unbiased, ethical assessments always
Innovation
AI-enhanced methodologies for modern CX
Global Reach
Worldwide coverage with local expertise