What We Evaluate
Each service is designed with luxury-specific criteria, industry benchmarks, and AI-enhanced reporting.
Retail Evaluation
End-to-end assessment of in-store customer journey — from greeting to post-purchase follow-up — benchmarked against luxury standards.
- Store ambiance & visual merchandising
- Staff product knowledge & rapport
- Upselling & cross-selling effectiveness
- Checkout & packaging experience
Hospitality Assessment
Granular evaluation of hotels, fine dining, spas, and private clubs — measuring every moment that defines the guest experience.
- Check-in / check-out flow
- Room quality & amenities audit
- F&B service & presentation
- Staff courtesy & responsiveness
Automotive Mystery Shopping
Dealership and service center evaluations covering the complete ownership journey — from showroom visit to after-sales care.
- Showroom environment & first impression
- Sales process & negotiation quality
- Test drive experience
- Service department efficiency
Executive Service Evaluation
High-stakes, white-glove assessments of VIP lounges, private banking, concierge, and premium advisory services.
- VIP lounge & reception standards
- Relationship manager competence
- Privacy & discretion compliance
- Problem resolution effectiveness
Jewelry Consultation Audit
Specialized evaluations for high-jewelry and watch maisons — where product expertise, storytelling, and trust are paramount.
- Brand storytelling & heritage knowledge
- Consultation depth & personalization
- Certification & provenance communication
- Clienteling & follow-up
Digital Experience Audit
End-to-end digital CX evaluation across websites, apps, social media DMs, and omnichannel touchpoints.
- Website UX & navigation flow
- Live chat & response quality
- Social media inquiry handling
- Cross-channel consistency
Our Evaluation Methodology
Custom Criteria
Tailored scorecards aligned with your brand's specific service standards
Trained Evaluators
Demographic-matched mystery shoppers with luxury sector expertise
AI Analysis
Machine learning identifies patterns and anomalies human review misses
Actionable Reports
Strategic recommendations, not just scores — with priority-ranked fixes